Q: How do I send you my photos?

A: After the checkout process, you will receive a confirmation email there will be a detailed explanation of how to send us your photos.

You have 3 options of sending photos:

1) You can E-mail us your digital files to sales@havasu-gifts.com

2) You can mail us your pictures to: Havasu Gifts ATTN: Photo Charms 102 English Village Lake Havasu City AZ. 86403 3)

Visit our store location with your photo and place your order with one of our sales professionals.

Q: Do some photographs show up better than others?

A: Yes, The clearer the photo, the clearer the image on the pendant or charm.

Q: Does it matter what type of photograph or image I use?

A: No. Photographs can be 35mm, 110, studio shots, even slides or Polariods, in color or black and white. We cannot, however, create a color image from a black and white photograph and we cannot use a negative.

Q: Will my pictures be returned?

A: Yes, your pictures will be returned in the exact condition it was given, along with the pendant or charm

Q: What if one picture is larger than the other picture? Can they be put together?

A: Yes, we can engrave any picture any size up to 8 1/2 X 11. Just send the pictures and let our technicians handle the rest.

Q: Can a person or object be cut out of the picture?

A: We can crop out any person or any object. There is a "special instructions" section in the checkout for you to provide us with any requests you have with your pendant or charms.

Q: How long will it take to receive my Picture pendant or Photo charms?

A: It will take approximately 10 days from the day we receive your order for you to get your pendant or charm. We will have Holiday cut-off’s that will not allow you to order you picture pendant after a certain date. ( Dates will be given a few weeks before cut-off to allow you to receive your orders in time for the holidays)

Q: Does my photo charm last?

A: Yes. We put a protective coating on alll of our pieces to make sure that they are durable. You should take care not to expose them to very sharp objects as they can scratch the finish.